Return and Refund Policy

At Finsbury Logistics, we prioritize customer satisfaction and ensure all shipments and services are handled with utmost care. However, we understand that certain situations may require a return or refund. Please review our policy below:

1. Service Refunds

Refunds may be issued under the following conditions:

If a confirmed and paid booking is canceled by Finsbury Logistics.
If the service could not be rendered due to an error or delay solely caused by Finsbury Logistics.
If overpayment was made by the client.

Note: Refunds will not be issued for delays or service disruptions caused by incorrect client information, force majeure events (e.g., weather, strikes, customs delays), or third-party factors beyond our control.

2. Return of Shipped Items

Finsbury Logistics does not sell goods directly but may facilitate returns for clients under the following conditions:

The item was damaged during transit due to mishandling by Finsbury Logistics.
The wrong item was delivered due to our error.

To initiate a return:

Notify us within 48 hours of receiving the item.
Provide evidence (e.g., photos, description) of the damage or error.
Ensure the item is unused and in its original packaging.

3. How to Request a Refund or Return

To request a refund or return, please contact us via:

📧 Email: finsburylogistics@gmail.com
📞 Phone: +234 704 921 4677
Subject Line: “Refund/Return Request – [Your Booking ID]”

4. Refund Processing

Approved refunds will be processed within 7–10 business days.
Refunds are issued via the original method of payment unless otherwise agreed.
Transaction charges (if applicable) may be deducted from the refund amount.

5. Non-Refundable Services

The following services are non-refundable:

Completed deliveries.
Storage or warehousing services already rendered.
Customs and documentation fees already processed.

Questions?

If you have questions about this policy, contact our support team. We are here to help you resolve any concerns promptly and professionally.